Shipping policy

Shipping Policy

Thank you so much for shopping with Totoreen & Co! Because every tote bag, bookmark, and glass jar is carefully handcrafted in my home studio, here is what you need to know about getting your order safely to your door.

Processing Time

I lovingly craft, pack, and dispatch all orders within 2–5 business days. Orders placed over weekends or public holidays will be processed on the next business day.

 Shipping Rates & Delivery

UK Shipping: Shipped via Royal Mail Tracked 48 delivery.

International Delivery: International buyers are responsible for any customs or import fees. Please note that due to updated shipping regulations introduced on July 1, 2026, I am no longer able to ship to countries within the European Union.

Order Tracking

Once your handmade pieces are dispatched, you will receive an email containing your tracking number so you can follow their journey.

⚠️ Issues, Damages & Missing Items

If your package arrives damaged or has a missing item, please contact me at Totoreenandco@gmail.com within 48 hours of delivery with your order number and photo proof so I can investigate and process your replacement or refund right away.

Address Accuracy

Please double-check that your shipping address is correct before checking out, as I cannot be held liable for delivery issues caused by incorrect details.

💬 Contact me

Have any questions about shipping? Reach out anytime at Totoreenandco@gmail.com!