Refund policy
Shop Policies & Care
Thank you so much for supporting my dream! Every tote bag, bookmarks, comfy hoodies and glass jar you see here is individually handcrafted and packed with love right from my home studio. Because these items are made personally for each customer rather than mass-produced in a factory, you may notice small, unique variations in the finish. These aren’t flaws—they are the hallmarks of a piece made by hand, just for you.
📦 Issues, Damages & Missing Items
Because everything is thoughtfully custom-made for the individual customer, if your order arrives damaged or is missing an item, please get in touch with me within 48 hours of delivery. Return period is 14 days and the items should be returned in their original packages for refund.
To help me resolve this quickly, please include:
- Your order number
- Photo proof of the damaged item or package
Once received, an investigation will be conducted, and your replacement or refund will be processed promptly. Any order modifications must be requested before your items are dispatched.
Approved Refund Processing
Approved refunds will be processed back to your original method of payment. Please allow 5–7 business days for the credit to appear on your statement, depending on your card issuer's policies.
Shipping & Returns
For approved returns due to transit damage or shop errors, returns will be free
───
❤️ A Note on Handmade Qualit
Every tote bag is individually designed and crafted in my home studio. Because each piece is handmade with love rather than mass-produced in a factory, you may notice small, unique variations in the finish. These aren’t flaws—they are the hallmarks of a piece made by hand, just for you. Thank you for supporting my dream and embracing the beauty of the handmade process!
Everything you see here is handcrafted and packed right from my home studio. It’s a labor of love, and I’m so grateful to have you along for the journey! Thank you for supporting my dream and embracing the beauty of the handmade process!
Love,
Totoreen xo
💬 Contact me
For any questions or concerns regarding your order, please contact me at: Totoreenandco@gmail.com